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CUSTOMER SERVICES & SUPPORT - More Economy Out Of Your System
The experience that we have gained over more than two decades as a Global Converged Solution Provider has been channeled into innovative service & support modules which we tailor according to your individual service needs.
With innovative services and tools, we make sure that you get optimized availability and thus more economy out of your system – not to mention sustained efficiency. So when it comes to servicing your infrastructure, we provide Total Customer Care Philosophy.
Backed by highly trained Service Engineers all across, we support all stages of communication operations, and provide end-to-end lifecycle services. These services support networks based on the converging fields of voice communications infrastructure technologies.
Mascot Technical Support Services help you optimize your network investment by :
“OUR SERVICE FORCE HAS BEEN A SOURCE OF PRIDE AND MOTIVATION TO OUR ORGANISATION WITH HEALTHY RATIO OF 1:40. THE LAG-TIME BETWEEN COMPLAINT AND SERVICES IS THE SHORTEST IN THE INDUSTRY, CUTTING DOWN-TIME TO MINIMUM.”
- Reduce costs while ensuring proactive support environment as part of your operations.
- Minimize risk of downtime & security risks & get a single point of contact.
- Simplify your support without losing flexibility.
- Improving performance and availability of communication resources to meet user demands.
- Next-business-day advance hardware replacement (additional replacement options, are also available)